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What happened

The message isn’t one you sent, so it can’t be retried. Only outbound messages can be.

How to fix it

Retry only messages you sent: the IDs that came back from your own send responses, or messages whose status is failed rather than received. A failed outbound message that can’t be retried returns RETRY_NOT_ALLOWED instead.

Example response

An illustrative example. The message wording and the contents of details vary; branch on error.code.

Still stuck?

Email support@blujay.io with the trace_id from the error response. See Errors for the response format.