INTERNAL_ERROR

HTTP status	Retryable
`500`	Yes

HTTP status

Retryable

500

Yes

How to fix it

Retry with the same idempotency key after a short wait. If it keeps happening, email support@blujay.io with the trace_id.

This error is safe to retry. Wait for the Retry-After header when it is present. If the endpoint takes an Idempotency-Key, reuse the same key so a retry never creates a duplicate.

Example response

An illustrative example. The message wording and the contents of details vary; branch on error.code.

{
  "status": "error",
  "error": {
    "code": "INTERNAL_ERROR",
    "message": "Internal error",
    "type": "server",
    "http_status": 500,
    "retryable": true,
    "doc_url": "https://docs.blujay.io/errors/internal-error",
    "details": []
  },
  "trace_id": "trc_8f2a1c0e4b7d",
  "timestamp": "2026-10-14T17:30:48.000Z"
}

Overview

Request errors

Authentication

Idempotency

Rate limits and capacity

Sending messages

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Edit and unsend

Media

Contacts

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Server and availability

What happened

How to fix it

Example response

Still stuck?

​What happened

​How to fix it

​Example response

​Still stuck?

What happened

How to fix it

Example response

Still stuck?