CUSTOMER_PAUSED - Blujay API

HTTP status	Retryable
`409`	No

What happened

The customer is paused. It can be read, but nothing can be changed or sent for it.

How to fix it

Ask Blujay to resume the customer, then retry.

Example response

An illustrative example. The message wording and the contents of details vary; branch on error.code.

{
  "status": "error",
  "error": {
    "code": "CUSTOMER_PAUSED",
    "message": "Customer paused",
    "type": "validation",
    "http_status": 409,
    "retryable": false,
    "doc_url": "https://docs.blujay.io/errors/customer-paused",
    "details": []
  },
  "trace_id": "trc_8f2a1c0e4b7d",
  "timestamp": "2026-10-14T17:30:48.000Z"
}

Still stuck?

Email support@blujay.io with the trace_id from the error response. See Errors for the response format.